Help center
Answers before you need them.
Search setup, scanning, privacy, and lost-card questions so emergency access is clear before it matters.
Search filters the answers below. Try "PIN", "app", or "lost".
Frequently asked questions
Practical answers for everyday use.
Do I need an app?
No app is required. Any smartphone camera or QR reader can scan the card.
What happens when someone scans the card?
They see your approved essentials immediately. Sensitive fields remain PIN-protected.
What info is visible without PIN?
Typically name, key medical alerts, and emergency contacts you choose to show.
Will my emergency contact have access to my PIN if I cannot communicate?
Yes. You can choose to automatically share your PIN with your emergency contact when an alert is triggered. If someone sends an emergency alert from your card, your emergency contact will receive an email notification along with the PIN.
Can I update details anytime?
Yes. Log in to your dashboard to edit information or disable a card instantly.
Does it work worldwide?
Yes. Any phone with a browser and camera can scan your card.
What if the card is lost?
Disable or archive it from your dashboard. You can link a new card to the same profile.
Can I use multiple cards?
Yes. Multiple medical ID cards can point to the same emergency profile for daily carry or backup use.
Is there a subscription?
MediFile has two account levels. Basic is free forever and keeps your emergency QR card and essential profile working. Plus is included for 2 years with every card purchase and can be renewed from your dashboard for advanced features. If Plus expires, your account automatically returns to Basic.